• barclayrae.com. Joined July 2009.
  • So, #experience #management - is this the latest shiny thing, or a long term concept to embed..? https://barclayrae.com/experience-management-in-it-services...
  • We could all do with some #ITSMGoodness - Nuggets of #ITSM wisdom from consultant, analyst, writer & presenter @barclayrae.
  • Loads of fun chatting about scotch, world record zoom calls and of course #ESM twitter.com/barclayrae/sta…
  • The official account for the Chair of ITSMF UK - reporting and commenting on matters concerning the organisation and wider ITSM industry.