• SQM Group (@SQMGroup_) / Twitter

    twitter.comSQMGroup_
    sqmgroup.com. ... sqmgroup.com. Call Center Attrition Rate – Is It Now the Most Important KPI?

  • Mike Desmarais (@mdesmarais_sqm) / Twitter

    twitter.commdesmarais_sqm
    CEO and Founder of @SQMGroup_, Author, Speaker & Contact Industry Thought Leader - #CX #BigData.

  • Хэштег #sqmconference в Твиттере

    twitter.comhashtag/sqmconference
    Посмотрите твиты по теме «#sqmconference» в Твиттере. Узнайте, о чем говорят люди, и присоединяйтесь к переписке.

  • Ron Mozalewski, MBA, CCXP, PMP (@RonMoz1) / Twitter

    twitter.comRonMoz1
    sqmgroup.com. Call Center Customer Service Blog.

  • Sarah Kennedy (@SQM_Sarah) / Twitter

    twitter.comSQM_Sarah
    SVP with SQM - specialists in measuring and improving FCR and One Contact Resolution for contact centers. Canada. sqmgroup.com.

  • ICCA (@callcenter_info) / Twitter

    twitter.comcallcenter_info
    New Study: Most Customers Do Not Like to Channel Hop http://sqmgroup.com/most-customers-do-not-like-to-channel-hop...